Refund policy

At Go Hardware NZ, we aim to ensure you receive the right products in perfect condition. Please read the following policy carefully before making a purchase.

Returns We Accept

We will accept returns under the following circumstances:

• The item was damaged or faulty prior to delivery
• The item was supplied incorrectly
• The item fails to meet guarantees under the Consumer Guarantees Act 1993
• The item differs from its description on our website

A return request must be submitted within 14 days of the purchase date.

To be eligible for a return:

• The item must be in resalable condition
• The item must be in original, undamaged packaging

Returns We Do Not Accept

We do not accept returns in the following situations:

• You change your mind
• The item is “not what you expected” or “not what you imagined”
  (An exchange may be considered at our discretion)
• The item has been opened, used, or installed
  (Faulty items will instead be handled under our warranty policy)
• Products marked as non-returnable in product description

Special Order Items

• Special order or customized items are non-returnable and non-refundable
• These items are specifically sourced for your order and cannot be resold

Discretionary Returns & Restocking Fee

Goods purchased but no longer required may be accepted at our discretion only.

If approved:

• A minimum 20% restocking fee will apply
• Original shipping costs are non-refundable

Please Check Before You Buy

Door hardware isn’t one-size-fits-all. 

If you’re unsure, we’re happy to check compatibility before you order.