Shipping policy

We offer free shipping for standard retail orders over $200. This excludes trade quotes, bulk/commercial quantities, and any orders requiring special freight.

We do not currently deliver to remote offshore islands including (but not limited to) Great Barrier Island, Chatham Islands. Please contact us prior to ordering if you are unsure whether delivery is available to your location.

Please allow us 2-3 business days to process your order and send the goods out. 

Estimated delivery time is 1–3 working days after dispatch for Auckland and North Island (non-rural), and 3–5 working days for rural and South Island. 

Our products are delivered by  NZPost (CourierPost) or NZ Couriers. All deliveries require signature by default. You can give authority to leave via NZ Post (CourierPost) website, we will not be liable in any way for any loss or damage to the parcel left in accordance with this authority. 

Delivery shall be made at the place agreed between the parties. Any dates quoted by Go Hardware for delivery of the products are estimates only.

If a parcel is not received within 7 working days from the shipment date, we need to be notified immediately; otherwise we take no responsibility for the loss of the item.

Deliveries to Rural areas and Waiheke Island can take an additional 2 working days. All deliveries to Waiheke Island will incur a surcharge. 

Currently we are only able to ship within New Zealand. 

Should a parcel be returned to Go Hardware NZ after several attempts at delivery have been made, the customer will be liable for a re-delivery charge.

If an item is out of stock, we will endeavour to contact you as soon as we possibly can and organise for a suitable solution.