Terms of service
OVERVIEW
This website is operated by Go Hardware NZ (“we”, “us”, “our”). By accessing our website or purchasing from us, you agree to these Terms of Service.
1. GENERAL USE
You agree to use this website lawfully and not misuse, interfere with, or attempt to damage our systems or services.
We reserve the right to refuse service or cancel orders at our discretion.
2. PRODUCTS & SERVICES
We sell hardware products including door locks and related accessories.
All products are subject to availability.
We make reasonable efforts to ensure product descriptions and images are accurate, however minor variations may occur.
3. INSTALLATION & COMPATIBILITY
- Customers are responsible for ensuring product compatibility with their door or property.
- Installation instructions provided may not cover all scenarios. Professional installation is recommended where appropriate.
4. PRICING & ORDERS
Prices are subject to change without notice.
We reserve the right to cancel or refuse any order, including suspected commercial reselling or incorrect pricing.
5. WARRANTIES & LIABILITY
Nothing in these Terms limits your rights under the Consumer Guarantees Act 1993 (CGA) where applicable.
By purchasing a product, you agree to the warranty terms stated on the relevant product page at the time of purchase.
Where products are purchased for business or commercial use, the CGA may not apply.
To the maximum extent permitted by New Zealand law:
- We are not liable for indirect or consequential loss (e.g. loss of income, lockouts, delays).
- Our liability is limited to the value of the product supplied.
6. PRODUCT USE & SAFETY
Customers must use products in accordance with manufacturer guidelines.
Professional installation is strongly recommended. We are not responsible for any loss, damage, or malfunction resulting from incorrect or improper installation by the customer or any third party.
7. RETURNS & REFUNDS
Returns are subject to our Refund Policy.
Special order items, items marked as non-returnable and opened products may not be eligible for return unless faulty.
8. SHIPPING & DELIVERY
Delivery timeframes are estimates only.
We are not responsible for courier delays once items are dispatched.
If authority is given for parcels to be left unattended, delivery is at the customer’s risk.
9. THIRD-PARTY SERVICES
Our products may integrate with third-party apps or smart home systems.
We do not guarantee compatibility with all third-party platforms.
Customers are responsible for confirming compatibility with their chosen system.
10. WEBSITE INFORMATION
Information on this website is provided for general guidance only and may be updated without notice.
11. GOVERNING LAW
These Terms are governed by the laws of New Zealand.
12. CHANGES TO TERMS
We may update these Terms at any time. Continued use of our website constitutes acceptance of any changes.
13. CONTACT
Go Hardware NZ
Email: info@gohardware.co.nz